How do I make a crypto withdrawal? (app)

Published on Aug 31, 2024Updated on Sep 10, 20266 min read67

You are required to complete identity verification in order to make withdrawals.

When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost.

After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested → Pending → Withdrawing → Completed. When the withdrawal details page shows Completed, it means the assets have left the platform. You will need to contact the support team of the receiving platform or wallet to verify receipt.

There are 2 withdrawal methods on our platform:

Getting Started

Open your OKX app, go to Assets or Portfolio, and select Withdraw.

OKX app home page and profile page with Withdraw option

On-chain withdrawal

1. Select the preferred crypto you want to withdraw

2. Select your preferred on-chain destination and Network

OKX withdrawal Select destination screen with on-chain destination options

Note:

  • Even if you don't correctly select Exchange or Wallet, as long as the network, address, and other details are correctly filled in, your withdrawal will still be processed successfully. This option is only to help you indicate whether the recipient is an exchange or a wallet.

  • You can also use this method to withdraw crypto to your on-chain wallet. For more details, please refer to How to Transfer Crypto from OKX to a Private Wallet?

3. Complete the withdrawal details below and select Submit

  • Fill in address
    Note: you can enable allowlist mode to protect your assets

  • Insert Withdrawal amount
    Note: the withdrawal amount should be more than the minimum amount.

  • Select the withdrawal account from the Select account field
    Note: available in Funding or Trading account options; if your funding account is insufficient, the remaining amount will be withdrawn from your trading account

  • Network fee
    Note: the network fee can vary between networks and is determined by blockchain.

4. Complete the 2FA verification and select Confirm, your withdrawal order will be submitted

Note: some cryptos (for example, XRP) may require tags to complete the withdrawal, usually a sequence of numbers. It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.

Internal transfer

  1. Select the preferred crypto you want to withdraw

  2. Select OKX users, then select your preferred Network

    OKX withdrawal Select destination screen with OKX users option

  3. Follow the on-screen instructions to complete the withdrawal details and select Submit

    • Select recipient and insert the recipient info (Phone number / Email / Sub-account / UID)
      Note: the withdrawal recipient needs to be a verified user, learn more on how you can be verified here.

    • Insert Withdrawal amount
      Note: the withdrawal amount should be more than the minimum amount.

    • Select the withdrawal account from the Select account field
      Note: available in Funding or Trading account options; if your funding account is insufficient, the remaining amount will be withdrawn from your trading account

  4. Complete the 2FA verification and select Confirm, your withdrawal order will be submitted

Note: if you change your mind, you can cancel the request within 1 minute and no fees will be charged.

FAQ

How to choose the deposit/withdrawal network?

When selecting a withdrawal network, the network used on the other exchange or wallet must match the OKX withdrawal network. For example, both should be Tron (TRC20); Otherwise, assets may be lost.

How to perform security verification for withdrawals?

To ensure asset security, security verification must be completed before withdrawing. You can't disable or switch verification methods, please follow the prompts on the page. If you'd like to set up a passkey (fingerprint unlock or face ID), learn more here:

How is multi-factor verification performed during withdrawals?

If your phone number, email, and authenticator app are all bound, you will need to complete authenticator app and email verification during withdrawal. SMS verification can't be used in this case.

What if I don't receive the verification code?

If you do not receive a verification code, please refer to I haven't received the SMS code

Why is withdrawal verification required?

Withdrawal verification is not only a compliance requirement, but also an effective way to ensure that the operation is performed by you, preventing mistakes or unauthorized withdrawals by others.

How to withdraw non-tradable assets?

If you accidentally transfer non-tradable assets to your account, learn more here: What should I do if I accidentally deposit crypto that OKX doesn't support?

What if the withdrawal address can't be copied or pasted?

If you can't copy/paste the withdrawal address, check whether the app has permission to access the clipboard. Some devices require permission settings under Other Permissions in the app info (different device brands have different paths to access these settings; you can search for instructions specific to your device model.). Authorize and restart your device before trying again.

Can I withdraw in batches?

Currently, batch withdrawals are not supported.

Why can't I initiate a withdrawal?

The withdrawal page displays Minimum Amount, 24-hour Withdrawal Limit, and Fees. Make sure your withdrawal meets these parameters.There are several reasons why you might be unable to withdraw crypto, learn more here: Why can't I withdraw funds?

What is the withdrawal whitelist mode?

In withdrawal whitelist mode, withdrawals are allowed only to addresses in your address book. It can't be made to manually enter addresses. Enabling the whitelist mode is recommended to enhance asset security.

Why do some assets require a tag/memo during withdrawal?

Some assets require a tag/memo, which is usually a string of numbers. For example, for XRP, after filling in the withdrawal address, the tag must also be filled in, otherwise assets may be lost.

How do I delete a withdrawal address?

On the App:

Tap Assets > Withdraw > Withdraw crypto > search for USDT > Address book. Select the address you'd like to delete and remove it.

On the Web:

Go to Assets > Withdraw, select crypto and network, then click Manage address book. Select the address you'd like to delete and remove it.

Note: deleting withdrawal addresses requires app version 6.1.12 or above. If you haven't updated yet, please update the app first before proceeding.

Disclaimer

This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold crypto/digital assets, or (iii) financial, accounting, legal, or tax advice. Crypto/digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein.

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