FAQ

Individual verification

How do I change my verified name?
Published on 18 Mar 2026Updated on 10 Aug 2026428
How to fix passkey error 50162 on Android devices
Published on 8 Dec 2025Updated on 5 Aug 20264,514
How do I complete the required tasks shown in the app?
Published on 3 Jul 2025Updated on 10 Aug 202639
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on 2 Jul 2025Updated on 10 Aug 2026171
What's KYC: What to expect and why it matters?
Published on 24 Jun 2025Updated on 10 Aug 202670
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 11 Aug 2026727
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 5 Aug 2026189
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 11 Aug 2026970
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 11 Aug 202654
What should I do if facial recognition fails?
Published on 11 Oct 2024Updated on 10 Aug 2026575
How do I secure my exchange account?
Published on 12 Jun 2024Updated on 10 Aug 20261,392
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 10 Aug 202614,367
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 10 Aug 20266,509
How do I verify an individual account?
Published on 25 Sept 2023Updated on 10 Aug 202631,816
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 11 Aug 202611,633

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