FAQ

Individual verification

How do I change my verified name?
Published on 18 Mar 2026Updated on 6 Apr 20262
How to fix passkey error 50162 on Android devices
Published on 8 Dec 2025Updated on 26 Dec 20251,618
How do I complete the required tasks shown in the app?
Published on 3 July 2025Updated on 10 July 202535
What's KYC: What to expect and why it matters?
Published on 24 June 2025Updated on 6 Apr 202655
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 16 Mar 2026541
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 15 Oct 2025144
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 3 Apr 2026742
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 9 Feb 202653
What should I do if facial recognition fails?
Published on 11 Oct 2024Updated on 6 Apr 2026431
How do I secure my exchange account?
Published on 12 June 2024Updated on 23 Mar 20261,314
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 28 Jan 202613,382
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 25 Mar 20266,455
How do I verify an individual account?
Published on 25 Sept 2023Updated on 6 Apr 202631,012
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 6 Apr 202611,528
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 12 Feb 2026853

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