FAQ

Account management and security

How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Sep 4, 202614,279
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Aug 25, 202617,305
What is sub-account?
Published on Aug 22, 2023Updated on Aug 20, 20261,916
How do I close my account? (web)
Published on Aug 22, 2023Updated on Sep 29, 2026480
How do I close my account? (app)
Published on Aug 22, 2023Updated on Sep 29, 2026919
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Aug 25, 2026416
How do I freeze my account? (App)
Published on Aug 22, 2023Updated on Aug 25, 2026380
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Aug 26, 2026473
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Sep 24, 2026405
How do I migrate my email address or phone number to another account? (app)
Published on Aug 22, 2023Updated on Aug 25, 2026601
How do I change or reset my login password if I forgot my login credentials?
Published on Aug 22, 2023Updated on Aug 11, 202620,011
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Sep 23, 20269,104
I haven't received the verification code
Published on Aug 16, 2023Updated on Aug 26, 202633,952
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Aug 14, 202614,197
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Aug 5, 20264,433

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