FAQ

Account management and security

How do I close my account? (web)
Published on Aug 22, 2023Updated on Aug 10, 2026477
How do I close my account? (app)
Published on Aug 22, 2023Updated on Aug 25, 2026913
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Aug 25, 2026413
How do I freeze my account? (App)
Published on Aug 22, 2023Updated on Aug 25, 2026377
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Aug 26, 2026471
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Aug 25, 2026404
How do I migrate my email address or phone number to another account? (app)
Published on Aug 22, 2023Updated on Aug 25, 2026601
How do I change or reset my login password if I forgot my login credentials?
Published on Aug 22, 2023Updated on Aug 11, 202619,928
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Aug 26, 20268,817
I haven't received the verification code
Published on Aug 16, 2023Updated on Aug 26, 202633,798
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Aug 14, 202613,993
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Aug 5, 20264,397
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Aug 26, 20262,232
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Aug 25, 20265,342
How do I update the OKX App on Android?
Published on Mar 20, 2023Updated on Aug 25, 20261,299

Showing 31-45 of 48 articles