FAQ
Account management and security
- OKX Shield FAQPublished on Oct 1, 2026Updated on Oct 16, 20263
- How to set up and use OKX ShieldPublished on Oct 1, 2026Updated on Oct 8, 202638
- Multiple accounts FAQPublished on Sep 25, 2026Updated on Oct 2, 20262
- Account closure, automatic closure and cooling-off periodsPublished on Aug 28, 2026Updated on Aug 28, 20261
- How do I set up Offline Mode?Published on Jul 7, 2026Updated on Aug 5, 20263
- Large Withdrawal Protection FAQPublished on Jul 7, 2026Updated on Aug 5, 20267
- How do I download my account statements?Published on May 21, 2026Updated on Oct 16, 2026147
- Why is my account restricted and what should I do?Published on Feb 27, 2026Updated on Oct 16, 20263,991
- What's OKX Security Assistant?Published on Jan 15, 2026Updated on Aug 25, 2026169
- How to fix passkey error 50162 on Android devicesPublished on Dec 8, 2025Updated on Aug 26, 20265,056
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Aug 25, 202694
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Aug 25, 202624
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Aug 25, 202668
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Aug 14, 2026360
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Aug 25, 2026232
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